ADR office
Research: Pre-Award
In testing
Cost-share approval workflows; intranet form routing into Jira.
Digital Administrative Services Hub
One front door for administrative work.
DASH is an initiative to move administrative services out of email inboxes and into a structured, trackable system. When you submit a request, you can see where it is and what's happening with it. We're starting with sponsored research and expanding from there.
6 Verticals identified
1 Working pilot (ADR)
FY27 Initial rollout target
01 · Verticals
Where DASH is headed
Each vertical gets internal tracking and structured data, and central campus offices don't have to change how they work. The point is to make the status of every request visible.
ADR office
Research: Award Notification
Planned
Clear surfacing of non-standard terms & conditions; plain-language AI summaries, admin-reviewed.
Purchasing
Procurement
In flight
Order processing and equipment tracking, with clear status even for critical equipment.
Payroll services
HR / Payroll
In flight
Appointment processing; department email reflectors feeding Jira.
Facilities
Space Management
In exploration
Inventory tracking, building on existing college work; productivity metrics per space.
Dean's office
Faculty Hiring & Promotions
Proposed
Search and promotion committee workflows; pain points such as dossier routing.
Built to generalize
Supporting both centralized and decentralized colleges means DASH can work anywhere on campus.
02 · How it works
Out of inboxes, into one queue
DASH runs on Jira Service Management, already in daily use in the ADR pilot. You never have to learn Jira itself.
01
Describe it once
Submit through the portal or your department's email reflector, in plain language.
02
Routed & assigned
Triage sends it to the owning queue with an ID you can reference, like DASH-214, so ownership is clear and requests don't get dropped.
03
Tracked to done
Check the status yourself in the portal instead of sending "did you see my email?" follow-ups.
03 · Timeline
Where we are
Now
Spring 2026
Getting organized, documenting current processes, and learning from the ADR pilot. The cost-share workflow is in user testing.
Target
FY27, July 2026
Initial rollout for sponsored research processes: pre-award workflows and award notification.
Then
Vertical by vertical
Procurement, HR/payroll, space, and hiring follow as each vertical's process design matures.